Refund policy

PALLA VOLANTE RETURN & REFUND POLICY

At Palla Volante, we want you to be completely satisfied with your purchase. In accordance with consumer protection regulations, our return process is as follows:

1. RETURN PERIOD AND CONDITIONS

• 14-Day Right of Withdrawal: You have the right to return your purchase within 14 days of delivery without providing any justification.
• Product Condition: Items must be returned unused, undamaged, in their original packaging, and with all accessories (dust bags, shoulder straps, protection cards, etc.) included.
• Hygiene and Security: Items with removed or tampered security seals or protective tags are ineligible for return as they lose their re-salability.

2. NON-RETURNABLE ITEMS

• Items damaged due to user error (scratches, stains, deformation).
• Personalized or custom-made products.

3. HOW TO START A RETURN

1. Email [info@pallavolante.com] with your order number.
2. Pack the item securely with the original invoice and use the free shipping code provided by our team.
3. Once the item is inspected and approved, your refund will be processed within 7-10 business days to your original payment method.