Terms of service

PALLA VOLANTE TERMS & CONDITIONS

Last Updated: March 5, 2026

1. PRELIMINARY INFORMATION FORM (ÖN BİLGİLENDİRME FORMU)

ARTICLE 1 – SELLER INFORMATION Title: VEHOS ELEKTRONİK VE TEKSTİL PAZARLAMA SANAYİ VE TİCARET ANONİM ŞİRKETİ Address: YAŞAMKENT MH.3035 CD. SUİTES TOWER B BLK. NO: 74 İÇ KAPI NO: 12 ÇANKAYA/ ANKARA Email: info@pallavolante.com

ARTICLE 2 – BUYER INFORMATION The person who registers or shops as a customer on the www.pallavolante.com website. The address and contact information provided during membership or order placement shall prevail.

ARTICLE 3 – CHARACTERISTICS OF THE PRODUCT SUBJECT TO SALE The basic characteristics of the goods or services are available at www.pallavolante.com. The prices listed and announced on the site are the final sales prices. Announced prices and promises are valid until updated and changed. Prices announced for a limited period are valid until the end of the specified period. The type, quantity, brand/model, color, sales price, and payment method of the Product/Service consist of the information available at the time the order is finalized. Shipping costs shall be paid by the BUYER and are non-refundable unless stated otherwise in campaigns.

ARTICLE 4 – GENERAL PROVISIONS 4.1) The BUYER declares that they have read and informed themselves about the basic characteristics of the product, the sales price, payment method, and preliminary information regarding delivery on the www.pallavolante.com website, and has given the necessary confirmation in the electronic environment. 4.2) The product subject to the contract shall be delivered to the BUYER or the person/organization at the address indicated by the BUYER within the period specified on the website, depending on the distance of the BUYER's location, provided that it does not exceed the legal 30-day period. 4.3) The SELLER cannot be held responsible for the failure to deliver the ordered product to the BUYER due to any problems the courier company may encounter during the delivery stage. 4.4) The SELLER is responsible for delivering the product intact, complete, in accordance with the specifications stated in the order, and with warranty documents and user manuals, if any. 4.5) For the delivery of the product, this Preliminary Information Form must be confirmed electronically. If the product price is not paid for any reason or is canceled in bank records, the SELLER is deemed to be relieved of the obligation to deliver the product. 4.6) If the SELLER cannot deliver the product within the specified time due to force majeure or extraordinary circumstances such as adverse weather conditions preventing transportation, the SELLER is obliged to notify the BUYER. In this case, the BUYER may exercise one of the rights to cancel the order, replace the product with a precedent if any, and/or postpone the delivery period until the preventing situation disappears.

ARTICLE 5 – RIGHT OF WITHDRAWAL In distance contracts for the sale of goods, the BUYER may use the right of withdrawal from the contract by rejecting the goods without undertaking any legal or criminal liability and without giving any reason, within 14 (fourteen) days from the date of delivery to the BUYER or the person/organization at the address indicated. To exercise the right of withdrawal, the SELLER must be notified in writing via email within this 14-day period, and the product must not be used or damaged. The shipping cost of the returned product due to the right of withdrawal shall be covered by the SELLER for domestic orders and by the BUYER for international orders.

2. DISTANCE SELLING CONTRACT (MESAFELİ SATIŞ SÖZLEŞMESİ)

ARTICLE 1 – PARTIES 1.1. SELLER: VEHOS ELEKTRONİK VE TEKSTİL PAZARLAMA SANAYİ VE TİCARET ANONİM ŞİRKETİ (Address: [Şirket Adresi], Ankara/Turkey) 1.2. BUYER: The customer purchasing from www.pallavolante.com.

ARTICLE 2 – SUBJECT The subject of this contract is to determine the rights and obligations of the parties in accordance with the provisions of the Law No. 6502 on the Protection of Consumers and the Regulation on Distance Contracts regarding the sale and delivery of the product, the qualifications and sales price of which are specified below, ordered electronically by the BUYER from the SELLER's website www.pallavolante.com.

ARTICLE 3 – CONTRACT SUBJECT PRODUCT Details regarding the product (type, quantity, brand/model, color, price, and payment method) are securely stored in the SELLER's database as confirmed by the BUYER during checkout.

ARTICLE 4 – GENERAL PROVISIONS 4.1) The BUYER declares on www.pallavolante.com that they have read the preliminary information regarding the basic characteristics of the product, sales price including all taxes, payment method, delivery, and the full commercial title, address, and contact information of the SELLER, and has given the necessary confirmation electronically. 4.2) The product will be delivered within the legal 30-day timeframe. Any shipping fees will be paid by the BUYER and reflected on the invoice under "Shipping Fee", unless promotional terms apply. 4.3) If the product is to be delivered to another person/organization other than the BUYER, the SELLER cannot be held responsible if the recipient refuses the delivery. 4.4) If the relevant bank or financial institution does not pay the product price to the SELLER due to the unfair or illegal use of the BUYER's credit card by unauthorized persons after the delivery, the BUYER is obliged to return the product to the SELLER within 3 days. Shipping costs belong to the BUYER in this case.

ARTICLE 5 – RIGHT OF WITHDRAWAL AND RETURNS The BUYER has the right of withdrawal within 14 days from the delivery of the product without giving any reason. For the return process to be accepted: a) The invoice of the product delivered to the BUYER (If corporate, it must be sent with a return invoice). b) Return form (if applicable). c) The products must be delivered complete and undamaged, together with the box, packaging, and standard accessories (dust bags, tags). d) The SELLER is obliged to refund the total amount to the BUYER within 10 days at the latest after receiving the withdrawal notice and the returned items. The SELLER does not refund the initial outbound shipping fee collected from the BUYER during the purchase.

ARTICLE 6 – NON-RETURNABLE PRODUCTS By their nature; personalized products, customized bags/accessories, and products that have lost their hygiene seals or protective tags cannot be returned.

ARTICLE 7 – DEFAULT AND LEGAL CONSEQUENCES If the BUYER goes into default in the transactions made by credit card, the cardholder will pay interest and be liable to the bank within the framework of the credit card agreement made with the bank. In this case, the relevant bank may take legal action.

ARTICLE 8 – AUTHORIZED COURT In the implementation of this contract, Consumer Arbitration Committees and Consumer Courts located in the place where the BUYER purchased the goods or services or where their residence is located are authorized up to the monetary limits announced annually by the Ministry of Customs and Trade of the Republic of Turkey. For international disputes, Turkish Law applies, and Ankara Courts and Execution Offices are authorized.

ATTENTION: Please check if your cargo package is damaged during transportation before signing the delivery report. If there is damage, return your cargo to the courier to keep a report without signing any delivery document. www.pallavolante.com is not responsible for the damage or deficiency of the products inside if damaged packages are accepted.

All these terms and conditions are subject to Turkish Law.